Satisfaction

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.

If you have a complaint, please contact us with the details. If you have any complaints or concerns about our work for you or our bill, please raise these in the first instance with James Collins.  We will investigate your complaint promptly, fairly and effectively and in accordance with our written complaints procedure (a copy of which is available on request).  We will do what we reasonably can to resolve the complaint.

If our complaints procedure does not resolve the matter to your reasonable satisfaction you may be entitled to refer the matter to the Legal Ombudsman (“LO”).  Please note that a referral to the LO is only available to members of the public, very small businesses, charities, clubs and trusts.

Normally, you will need to bring a complaint to the LO within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

For further information about making a complaint to the LO, you should contact the LO on 0300 555 0333 or at enquiries@legalombudsman.org.uk or by post to:

Legal Ombudsman,
PO Box 6806,
Wolverhampton,
WV1 9WJ